Shipping policy

Shipping Policy

Effective Date: 01 July 2026 to till next Update

Rafay Store Shipping Policy

At Rafay Store, we believe that a great shopping experience does not end when you place your order—it ends when your package reaches your doorstep safely and on time. We are committed to providing fast, reliable, and secure shipping across Saudi Arabia (KSA), United Arab Emirates (UAE), and Pakistan.

Please read our Shipping Policy carefully before placing an order.

1. Shipping Coverage

Rafay Store currently delivers to the following countries:

  • 🇸🇦 Kingdom of Saudi Arabia (KSA)
  • 🇦🇪 United Arab Emirates (UAE)
  • 🇵🇰 Pakistan

We are continuously expanding our delivery network to serve more customers worldwide.

2. FREE Shipping

We proudly offer:

✅ 100% FREE Shipping on all orders.

There are:

  • No hidden shipping charges
  • No delivery fees
  • No minimum purchase requirement

The price you see at checkout is exactly what you pay.

3. Order Processing Time

After your order is successfully placed:

  • Orders are reviewed and verified.
  • Products are carefully inspected for quality.
  • Secure packaging is prepared.
  • Orders are handed over to our trusted courier partners.

Processing Time:

1–2 Business Days

Orders placed on weekends or public holidays will be processed on the next business day.

4. Estimated Delivery Time

Delivery times may vary depending on your location.

Country Estimated Delivery
Saudi Arabia 2–5 Business Days
United Arab Emirates 2–5 Business Days
Pakistan 3–7 Business Days

Please note that deliveries to remote or rural areas may require additional transit time.

5. Payment Methods

We currently accept the following payment options:

Cash on Delivery (COD)

Customers may pay in cash when the order is delivered (where COD service is available).

Credit Cards

We accept major international credit cards.

Debit Cards

Secure debit card payments are accepted through our trusted payment gateway.

All online transactions are encrypted and processed through secure payment systems to ensure your information remains protected.

6. Order Confirmation

After placing your order, you will receive:

  • Order Confirmation Email
  • Order Number
  • Payment Confirmation (if applicable)

Please ensure your email address and phone number are entered correctly during checkout.

7. Shipment Tracking

Once your order has been shipped, you will receive shipping confirmation.

If tracking is available for your shipment, tracking details will be shared so you can monitor your delivery status.

8. Delivery Attempts

Our courier partners may make one or more delivery attempts.

If you are unavailable:

  • The courier may contact you.
  • A new delivery attempt may be scheduled where applicable.

Repeated unsuccessful delivery attempts may result in the order being returned.

9. Address Accuracy

Customers are responsible for providing:

  • Correct shipping address
  • Correct contact number
  • Accurate recipient information

Rafay Store cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.

10. Delivery Delays

Although we work with reliable courier services, delivery times may occasionally be affected by circumstances beyond our control, including:

  • Public holidays
  • Weather conditions
  • Customs clearance
  • Government regulations
  • High seasonal demand
  • Courier operational delays
  • Natural disasters or force majeure events

We appreciate your patience should such situations arise.

11. Damaged Packages

If your package arrives visibly damaged:

  • Inspect the package before accepting delivery whenever possible.
  • Contact our Customer Support within 48 hours of receiving the order.
  • Include clear photographs of:
    • The shipping package
    • The product
    • Any visible damage

We will review your request promptly and work toward an appropriate resolution.

12. Lost Shipments

If your package has not arrived within the estimated delivery timeframe, please contact our Customer Support.

We will coordinate with the courier partner to investigate and keep you informed throughout the process.

13. Refused or Undeliverable Orders

Orders may be returned if:

  • Delivery is refused.
  • The address is incorrect.
  • The customer cannot be contacted.
  • Delivery attempts are unsuccessful.

Refund eligibility (if applicable) will be handled in accordance with our Refund Policy.

14. Customs, Duties & Taxes

For international shipments, local customs authorities may impose duties, taxes, or import fees depending on the destination country's regulations.

Unless explicitly stated otherwise at checkout, customers are responsible for any applicable customs duties, import taxes, or government fees required by local authorities.

15. Order Changes

If you need to change:

  • Shipping address
  • Contact information
  • Product quantity

Please contact us as soon as possible.

Once an order has been shipped, modifications may no longer be possible.

16. Multiple Item Orders

If your order contains multiple items, they may be shipped:

  • Together in one package, or
  • Separately depending on warehouse availability and logistics.

There will be no additional shipping charges for split shipments.

17. Business Days

Business days refer to:

Monday through Friday

excluding official public holidays in the shipping destination.

18. Customer Support

If you have any questions regarding shipping or delivery, our support team is always ready to assist you.

Please contact us through our official communication channels listed on the Rafay Store website.

Our Commitment

At Rafay Store, customer satisfaction is at the heart of everything we do. Every order is handled with care, packaged securely, and shipped through trusted logistics partners to ensure it reaches you safely and as quickly as possible.

We sincerely appreciate your trust and thank you for choosing Rafay Store. We look forward to serving you with a seamless shopping experience every time you shop with us.

Thank you for shopping with Rafay Store.